Patnaik pointed out that one of the most important aspects of training from an organizational standpoint is determining the costs and benefits that are involved with a training program. All training programs must build to a desired outcome that will advance the objectives of the department/organization, the employee and the customer. Without a clear payoff, managers will back away at the expense of sending a team member through the training and the loss of productivity during the training. Also, employees will be less enthusiastic for training if they fail to see a benefit to their job performance and career opportunities.
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